Customer Service Operative / Co-ordinator / Supervisor

Customer Service Operative is accountable to the Regional Customer Service Manager for all maintenance work on properties after the handover has been completed. Carries out inspections. Deals with customers complaints, prepares work schedules, co-ordinates and supervises maintenance work.

You'll be required to:

• Make sure that your team isfollowing all applicable policies and procedures with safety as first concern.
• Making sure that all complaints made by consumers are resolved swiftly, expertly, and completely
• Set up the assessment of corrective inquiries as needed to reach an understanding on valid warranty concerns
• Coordinate with the Site Management teams, Customer Care Agents, and outside Sub-contractors to make sure any remedial work is finished quickly.
• Make sure any defects are handled by the proper individuals and in a way that is both cost-effective and efficient by communicating with the head of customer care.
• Make post-completion calls to customers to ensure their happiness.

^*Pay rates
Earnings typically depend on location, employer, the stage of your training, your hours worked and the opportunity to work overtime. Please also note that the pay rate figures have come from a variety of reliable sources including:

• National Home Builders
• Home Builder's Sub-Contractors
• CITB
• The Home Builders Federation
• Construction Recruitment Agencies

There are no established entrance requirements to work as a Customer Service Operative, but you can get ready for your career by taking courses at a university or college, signing up for an apprenticeship, or getting on-the-job training.

To determine which path is best for you, investigate these options. Even though a few of these possibilities have educational prerequisites, many companies are more interested in applicants who are passionate, open to learning, and obedient.

You could advance from being a Customer Service Operative to being a manager or director in those fields. 

The type of job role can differ depending on the employer and the activities involved. Some roles such as trade roles have the opportunity to be self-employed. Often employers offer a variety of employment status and flexibility. The jobs outlined in this website are common across the home building industry, but the job titles may differ from one organisation to another.

All our featured job roles offer different entry-points for school leavers, college leavers, and graduates to commence a career in the industry. There are opportunities to enrol on apprenticeships and other career progression routes.

For most jobs, depending on your qualifications and experience there are also openings for those looking to change career.