JOB

Customer Service Operative / Co-ordinator / Supervisor

Customer Service Operative is accountable to the Regional Customer Service Manager for all maintenance work on properties after the handover has been completed. Carries out inspections. Deals with customers complaints, prepares work schedules, co-ordinates and supervises maintenance work.

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Job Department
Customer Service
Earning Potential
£25000 - £70000
Training Time
up to 3 years

Meryl Livingstone

My day can change like the wind! I would like to plan what I will do each day, but with one phone call it can all change.

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Customer Service Operative / Co-ordinator / Supervisor

Introduction

Customer Service Operative is accountable to the Regional Customer Service Manager for all maintenance work on properties after the handover has been completed. Carries out inspections. Deals with customers complaints, prepares work schedules, co-ordinates and supervises maintenance work.

Customer Service Operative / Co-ordinator / Supervisor

Typical Tasks

You'll be required to:

  • Make sure that your team isfollowing all applicable policies and procedures with safety as first concern.
  • Making sure that all complaints made by consumers are resolved swiftly, expertly, and completely
  • Set up the assessment of corrective inquiries as needed to reach an understanding on valid warranty concerns
  • Coordinate with the Site Management teams, Customer Care Agents, and outside Sub-contractors to make sure any remedial work is finished quickly.
  • Make sure any defects are handled by the proper individuals and in a way that is both cost-effective and efficient by communicating with the head of customer care.
  • Make post-completion calls to customers to ensure their happiness.

Customer Service Operative / Co-ordinator / Supervisor

Earning Potential

*Pay rates
Earnings typically depend on location, employer, the stage of your training, your hours worked and the opportunity to work overtime. Please also note that the pay rate figures have come from a variety of reliable sources including:

  • National Home Builders
  • Home Builder's Sub-Contractors
  • CITB
  • The Home Builders Federation
  • Construction Recruitment Agencies

Customer Service Operative / Co-ordinator / Supervisor

Qualifications We Offer

There are no established entrance requirements to work as a Customer Service Operative, but you can get ready for your career by taking courses at a university or college, signing up for an apprenticeship, or getting on-the-job training.

To determine which path is best for you, investigate these options. Even though a few of these possibilities have educational prerequisites, many companies are more interested in applicants who are passionate, open to learning, and obedient.

Customer Service Operative / Co-ordinator / Supervisor
Career Path

Customer Service Operative / Co-ordinator / Supervisor

Career Progression

You could advance from being a Customer Service Operative to being a manager or director in those fields. 

Customer Service Operative / Co-ordinator / Supervisor

Job Roles

The type of job role can differ depending on the employer and the activities involved. Some roles such as trade roles have the opportunity to be self-employed. Often employers offer a variety of employment status and flexibility. The jobs outlined in this website are common across the home building industry, but the job titles may differ from one organisation to another.

Customer Service Operative / Co-ordinator / Supervisor

Earn While You Learn

All our featured job roles offer different entry-points for school leavers, college leavers, and graduates to commence a career in the industry. There are opportunities to enrol on apprenticeships and other career progression routes.

For most jobs, depending on your qualifications and experience there are also openings for those looking to change career.

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A few (of many) jobs which we are looking to recruit in the home building industry.

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Bricklayers are responsible for setting out buildings by laying bricks, and pre-cut stone, concrete blocks and other types of building blocks in mo...
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A dry liner creates the walls and rooms in a building using stud partitioning and plasterboard sheets. They also hide pipes and wires, create space...
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Site managers run a new home building development. They are responsible for the houses being built safely, on time, on budget and to the highest qu...
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The plasterer makes walls and ceilings smooth and ready for decorating. They are skilled in applying different kinds of plaster to inside walls and...
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Plumbers are predominantly responsible for the heating and water connections to a new house during its construction.
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A quantity surveyor works out exactly how much a house costs to construct and keeps a close eye on finances - from the first budget to the final bi...
Find out more

Roofer

Roofers ensure that a house is water tight and work at all heights and in all weather conditions. There are various roles within roofing, including...
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Sales Advisor

From customer-facing negotiations to the completion of administration work, sales advisors are responsible for the on-site property sales process. ...
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Tiler

Tilers cover walls or floors with tiles, in areas like kitchens and bathrooms.
Find out more

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Bricklayers are responsible for setting out buildings by laying bricks, and pre-cut stone, concrete blocks and other types of building blocks in mo...
Find out more

Carpenter

Carpenters build and install the timber structural elements of a new home and the wooden interior fittings. They also install and remove temporary ...
Find out more

Dry liner

A dry liner creates the walls and rooms in a building using stud partitioning and plasterboard sheets. They also hide pipes and wires, create space...
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Key repsonsibilities include in-depth knowledge of the technical engineering function within a housing development. Understanding the structural a...
Find out more

Groundworker

Groundworkers and plant operators prepare a site prior to and during the building process. They ensure that the infrastructure to a building site i...
Find out more

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Site managers run a new home building development. They are responsible for the houses being built safely, on time, on budget and to the highest qu...
Find out more

Plasterer

The plasterer makes walls and ceilings smooth and ready for decorating. They are skilled in applying different kinds of plaster to inside walls and...
Find out more

Plumber

Plumbers are predominantly responsible for the heating and water connections to a new house during its construction.
Find out more

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A quantity surveyor works out exactly how much a house costs to construct and keeps a close eye on finances - from the first budget to the final bi...
Find out more

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Roofers ensure that a house is water tight and work at all heights and in all weather conditions. There are various roles within roofing, including...
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Sales Advisor

From customer-facing negotiations to the completion of administration work, sales advisors are responsible for the on-site property sales process. ...
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Tiler

Tilers cover walls or floors with tiles, in areas like kitchens and bathrooms.
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Job locations

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Job locations

Find opportunities in your region

To find opportunities available in your region, click a region to the left and then click one of the home builder logos below to be taken to their careers website.

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